WHAT TO DO WHEN YOU HAVE A CLAIM

What to Do When You Have a Claim – a 4-Step Process

We do understand the frustration and confusion associated with loss events. Activa-Liberia has adopted a 4-step approach to help you through the claim process:

1. Report Your Claim                                                      

Call our 24×7 customer service Hot-line at 00231777-252-468 / 00231886723035 OR (077-CLAIM8), a representative will guide you through the claim filing process. Please have available the names and contact information of other parties involved.

For auto, home and business insurance policies, you can also report a claim through our online form.

Or, contact  your Activa Agent directly.

2. You Will Be Contacted

Once your claim is reported, an Activa Claims representative will contact you within one business day to go over your claim and the related process. He/she will serve your personal claim representative regarding your loss. 

3. Your Claim Will Be Reviewed

Your personal Activa Claim representative will work with you to accurately evaluate your claim. 

4. Your Claim Will Be Completed Promptly

After a prompt and fair assessment, your claim will be completed as quickly as possible. Any member of our team may contact you as necessary, and you’re always encouraged to call us at 0777-252-468/0886723035 when you have questions or concerns.

For More Information …

• Learn more about what to expect from the AUTO CLAIM process .

• Take a look at how the HOME CLAIM process works .

• For answers to some common claims queries, visit our Frequently Asked Questions page.