Dear users, dear policyholders, dear customers,

In the moments of uncertainty we are currently experiencing due to the coronavirus pandemic, one certainty remains: the determination of the ACTIVA Group, through its eleven companies and the fifty or so member companies of the GLOBUS Network, to support its customers.

With immediate effect, we have decided on the following measures to support our compatriots who have subscribed to our ACTIVA Travel Insurance product:

o If you were unable to travel, we will reimburse 100% of the sums paid to cover the trip not made.
o If you are travelling and stranded abroad, and your insurance is still valid, our guarantees remain applicable according to the contractual terms. We invite you to check the expiry date of your guarantee and to contact us in case of expiry
o If you are travelling and stranded abroad and your insurance has expired, contact us quickly. Together we will find a solution

We are constantly thinking about implementing solutions and services to help you get through this difficult period and invite you to scrupulously respect all the health measures prescribed by the public authorities.

Our teams remain connected and ready to do what is possible in the current situation to serve you. So, whatever the circumstances, you can reach us by one of the means indicated below:

o Facebook: Myactiva
o Twitter: MyActiva
o LinkedIN: ACTIVA Assurances CMR
o Email: bd.douala@group-activa.com
o For all your complaints: activa-covid19@group-activa.com
o For all other correspondence: activa.assur@group-activa.com
o Website: www.activa-cameroun.com
o Website dedicated to women: www.activlady.cm

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(+237) 233 43 45 72Fax: (+237) 233 43 45 72

ACTIVA, passionate customers

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